We recommend arriving 15–20 minutes early to allow time for check-in, a short consultation, and a few moments to relax before your treatment begins. This ensures you can fully enjoy your spa experience.
What should I wear?
Wear whatever makes you comfortable. Robes, towels, and disposable garments (where needed) are provided. You will always be appropriately draped during treatments to maintain your privacy and comfort.
Can I reschedule or cancel my booking?
Yes, we welcome rescheduling and cancellations. We kindly ask for at least 24 hours' notice so we can offer the time to another guest. Late cancellations or no-shows may be subject to a service fee.
Are your products suitable for sensitive skin?
Many of our products and techniques are suitable for sensitive skin. Please let us know about any sensitivities or allergies when booking, and our therapist will adapt the treatment accordingly to ensure your safety and comfort.
Do you offer treatments during pregnancy?
Yes, we offer selected treatments that are safe and comfortable during pregnancy, especially after the first trimester. Please mention your pregnancy when booking so we can guide you to the best options tailored to your needs.
Can I book a couple's treatment?
Absolutely! Several of our massages and rituals are available for two guests in the same room or adjacent rooms. Please request a couple's booking when you contact us, and we'll arrange the perfect experience for you both.
Should I switch off my phone?
To preserve the peaceful atmosphere for all our guests, we kindly ask that phones are kept on silent and not used in the treatment areas. This helps us maintain the serene sanctuary that Gaia's Cocoon is known for.
Do you sell gift vouchers?
Yes! Gaia's Cocoon gift vouchers are available for specific treatments or for a chosen value. They make a thoughtful and luxurious gift for any occasion. Contact us to arrange your gift voucher today.
Have More Questions?
Feel free to contact us directly. Our team is always happy to help.
